Privacy policy

Effective date: June 23, 2026

Arthur Wells respects your privacy. This policy explains what we collect, why, how we handle it, and the choices you have.

1. Information we collect

Information you give us, such as your name, email, phone number, shipping and billing address, and order details when you buy something or contact us. Payment information, where card payments are handled securely by our payment processors, and we don't store full card numbers on our systems. Automatic information, such as device, browser, IP address, pages viewed, and similar usage data, collected through cookies and similar technologies.

2. How we use your information

To process and ship your orders, provide customer support, send order updates, prevent fraud, improve our website and products, and, where you've consented, send marketing emails. You can unsubscribe from marketing at any time using the link in our emails.

3. How we share your information

We share information only as needed to run the store: with our payment processors, our fulfilment and shipping partners, and with analytics and advertising providers such as Google and Meta to measure and improve our marketing. We don't sell your personal information for money.

4. Cookies and tracking

We use cookies and similar tools for essential site function, analytics, and advertising. See our Cookies Policy for detail and how to manage them.

5. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of targeted advertising or the sale or sharing of your data. California residents have these rights under the CCPA and CPRA. To make a request, email support@arthur-wells.com and we'll respond as required by law.

6. Data retention and security

We keep personal information only as long as needed to fulfil the purposes above and to meet legal and accounting requirements, and we use reasonable safeguards to protect it. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.