Shipping policy
Effective date: June 16, 2026
Where we ship
We currently ship within the United States only, including all fifty states. At this time we are not able to ship to international addresses, US territories, or APO/FPO military addresses.
Processing time
Orders are processed within 1 to 2 business days. Orders placed on weekends or US public holidays are processed the next business day.
How long delivery takes
Orders are dispatched on a tracked service. Delivery takes 6 to 8 business days after dispatch, so most orders arrive within 7 to 10 business days of being placed. These are estimates and not guarantees, as carrier handling can occasionally add time.
Shipping cost
Standard shipping is free on all US orders.
Tracking
As soon as your order ships, we email a tracking number and link. Tracking can take 1 to 2 business days to begin updating after dispatch, which is normal.
Duties and taxes
There are no additional duties or fees to pay on delivery. The price you pay at checkout is the full price of your order.
Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. We cannot be held responsible for orders delayed or lost due to an incorrect or incomplete address. If you spot a mistake, email us right away and we will help if the order has not yet shipped.
Delays
Once an order is with the carrier it is in their hands, but if something looks wrong with your tracking, contact us and we will chase it for you.
Questions
Email support@arthur-wells.com or call (323) 651-1502, Mon to Fri, 9am to 5pm PST.