Shipping policy

Effective date: June 23, 2026

1. Order processing

We process orders within 1 to 2 business days. Orders placed on weekends or US public holidays begin processing the next business day. During busier periods, such as holidays or new launches, processing can take a little longer, and we'll let you know about any significant delay. As soon as your order leaves us, you'll get a confirmation email with your tracking details.

2. Shipping methods and timeframes

Every order ships with standard tracked delivery.

Processing time: 1 to 2 business days.
Transit time: 6 to 8 business days after dispatch.
Total estimated delivery: around 7 to 10 business days from the date of purchase.

Business days exclude weekends and US public holidays. These timeframes are estimates and not guarantees, and can occasionally vary due to carrier conditions, severe weather, or other circumstances outside our control. If your order runs past this window, see Section 8.

3. Shipping costs

We offer free standard tracked shipping on every US order, with no minimum spend. The price you see at checkout is the final price you pay. There are no additional duties, taxes, or fees to pay on delivery.

4. Tracking and notifications

Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number and a link to follow your parcel. Tracking can take 1 to 2 business days to begin updating after dispatch, which is normal. If you can't find your tracking email, please check your spam folder first. If you still haven't received tracking within 5 business days of placing your order, contact us at support@arthur-wells.com and we'll resend it.

5. Carriers

Your order is delivered by a trusted national carrier such as USPS, UPS, or FedEx. The carrier handling your delivery is determined by your address and the service available in your area.

6. Delivery areas

We currently ship within the United States only, including all fifty states. We deliver to standard residential and business addresses, and to PO Boxes. At this time we don't ship to international addresses, US territories, or APO/FPO military addresses.

7. Incorrect or incomplete addresses

Please check your delivery address carefully before completing your order, as we begin processing quickly. It's the customer's responsibility to provide an accurate, complete shipping address at checkout. Once an order has been dispatched, we can't guarantee the address can be changed. If a parcel is returned to us because the address was incomplete or incorrect, we'll contact you to either resend it to a corrected address (a new shipping charge may apply) or refund your order. We hold returned parcels for 14 days while we wait to hear from you.

8. Delivery issues and delays

Most orders arrive within the expected timeframe. Occasionally a parcel takes longer due to severe weather, carrier disruptions, or high seasonal volumes. If we become aware of a significant delay affecting your order, we'll email you as soon as we can. If your order hasn't arrived within 15 business days of dispatch, please contact us so we can look into it.

9. Lost or damaged packages

If your tracking shows your order as delivered but you can't find it, please first check with anyone else at your address, your neighbours, and your local carrier. If it's still missing, contact us within 7 days of the marked delivery date and we'll investigate. If your order arrives damaged, email us with your order number and photos and we'll arrange a replacement or refund.